Thank you for your purchase
If, for any reason, you are not completely satisfied we invite you to review our policy on refunds and returns.
Interpretation and Definitions
For the purposes of this Return and Refund Policy:
• Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Aspro Tools, Unit 9 Arterial Park, Chelmsford Road, Rayleigh, Essex, SS6 7FY.
• Goods refer to the items offered for sale on the Service.
• Orders mean a request by You to purchase Goods from Us.
• Service refers to the Website.
• Website refers to Aspro Tools, accessible from www.asprotools.com
• You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Your Order Cancellation Rights
You are entitled to cancel Your Order within 14 days without giving any reason for doing so.
The deadline for cancelling an Order is 14 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
In order to exercise Your right of cancellation, you must inform us of your decision by means of a clear statement. You can inform us of your decision by:
• By email: [email protected]
• By visiting this page on our website: https://asprotools.com/contact/
• By phone number: 01245 890189
We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as you used for the order.
Conditions for Returns
In order for the Goods to be eligible for a return, please make sure that:
• The Goods were purchased in the last 14 days
• The Goods are in the original packaging
• The product is unused
Returning Goods
You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods to the following address: Aspro Tools Returns. Unit 4A, Highlands Farm, Rettendon Common, Essex, CM3 8EB. Note: We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.
Manufacturer Faults
In the unlikely event of there being a genuine fault with your product please contact us immediately so we can take the appropriate action
Contact Us
If you have any questions about our returns policy please contact us:
• By email: [email protected]
• Via our website: https://asprotools.com/contact/
• Call us on: 01245 890189